RingCentral Issues

Created by Juli Williams, Modified on Wed, 26 Mar at 5:04 PM by Juli Williams

1. Check Your Internet Connection

Ensure your device is connected to a stable internet connection.
Restart your modem/router.
Run a speed test (minimum 5 Mbps recommended for calls).

2. Restart the RingCentral Device

Unplug and then replug in the small phone box (Yealink or Cisco box).

3. Check for Service Outages

Visit RingCentral Status to check for outages.

5. Test on Another Device

Try logging in on a different device (phone, tablet, or computer).
Is it just the handheld phones that aren’t working, or does it not work on through the app or on the computer?

6. Check Audio & Microphone Settings

If the issue is with the App on the Phone or Computer -

Ensure the correct microphone and speaker are selected in RingCentral > Settings > Audio.
Test with a different headset or microphone.

7. Verify Login Credentials

Double-check your username and password.
If you forgot your password, reset it via the RingCentral website.

If the issue continue to persist, please have your DM submit a ticket.