Internet Issues

Created by Juli Williams, Modified on Wed, 2 Apr at 12:15 PM by Juli Williams

If your internet is not working or not connecting try these first.

1. Check Basic Connections

Ensure your modem and router are plugged in and powered on.
Check for loose cables or damaged wires.
If using Wi-Fi, confirm you're connected to the correct network.

2. Restart Your Devices

Power off and unplug your modem and router for 30 seconds, then plug them back in.
Restart your computer or device.

3. Check for an Outage

Contact your Internet Service Provider (ISP) or check their website for service outages.

4. Verify Wi-Fi Connection

Try moving closer to the router.
Restart your router if Wi-Fi is slow or intermittent.
Connect using an Ethernet cable to check if Wi-Fi is the issue.

5. Check Your Internet Speed

Use a speed test website (e.g., Speedtest.net) to check your connection speed.
If speed is much slower than expected, contact your ISP.

If you are still having issues, please have your DM submit and ticket.